Shipping policy

Effective Date: April 27, 2026

At Aus Jersey Store (ausjersey.com), we aim to provide reliable and efficient delivery for football fans across Australia. We work with global logistics partners to bring premium supporter gear directly to your doorstep. Please review the details of our shipping options below.

1. Standard Shipping (FREE)

  • Processing Time: Orders are processed within 2–4 business days.
  • Delivery Time: Estimated delivery time is 15–25 business days.
  • Cost: FREE standard shipping is applied to all orders nationwide with no minimum purchase required.

2. Express Shipping

  • Processing Time: Orders are processed within 2–4 business days.
  • Delivery Time: Estimated delivery time is 10–15 business days.
  • Cost: Express shipping is available for a flat rate of €20.00 (approximately $33.00 AUD, depending on exchange rates).

3. Order Processing & Tracking

  • Preparation: After payment is confirmed, our team performs a quality check and packs your items. This takes 2–4 business days.
  • Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.

4. Package Issues & Resolutions

We are committed to ensuring your gear reaches you safely.

  • Lost or Delayed Packages: If your package does not arrive within 45 days from the order date, please contact our support team immediately for an investigation.
  • Order Concerns: For any other logistics-related concerns, please report them to us within 30 days of delivery.

5. Delivery Guarantee

Aus Jersey Store provides a comprehensive "Package Protection Guarantee" for every customer:

  • Guaranteed Delivery: We promise that you will receive your order.
  • Hassle-Free Reshipment: If your package is confirmed lost, significantly delayed beyond the standard timeframe, or held indefinitely by customs, we will arrange a full replacement shipment at no extra cost to you.

6. Contact Information

For any questions regarding your shipment, delivery status, or tracking, please reach out to our logistics team:

  • Email: support@ausjersey.com
  • Office Address: Princes Highway, Noble Park, Melbourne, VIC 3174, Australia

Last Updated: April 27, 2026