Refund policy

Effective Date: April 27, 2026

At Aus Jersey Store (ausjersey.com), we are dedicated to providing premium quality supporter gear and exceptional service to football fans across Australia and beyond. We understand that sometimes a return or refund may be necessary. This policy outlines the guidelines for all purchases made through our online store.

If you have any questions, please reach out to our dedicated support team at support@ausjersey.com.

1. Eligibility for Returns and Exchanges

To qualify for a return or refund, the following conditions must be met:

  • Condition: Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
  • Timeframe: Requests must be submitted within 30 days of receiving your package.
  • Customized Items: Personalized jerseys (featuring specific player names, numbers, or custom text) are final sale. These items are only eligible for replacement if they arrive damaged or with a clear manufacturing defect.

2. How to Request a Return

To initiate a request, please follow these steps:

  1. Contact Us: Email support@ausjersey.com with your order number and a brief explanation of the issue (please attach clear photos if the item is damaged or incorrect).
  2. Authorization: Our team will review your request and, if approved, provide a Return Authorization Number (RAN) and the designated return instructions.
  3. Packaging: Securely pack the items in their original packaging.
  4. Labeling: Clearly write the RAN on the outside of the shipping package.
  5. Shipping: Send the package to the return address provided by our support team.

3. Shipping Responsibility

  • Personal Preference: Customers are responsible for the shipping costs associated with returning an item due to personal preference, change of mind, or sizing issues.
  • Store Error: If the item received is damaged, defective, or incorrect (wrong size/team sent), we take full responsibility and will provide a replacement or a full refund at no extra cost to you.

4. Refund Processing

  • Once your return is received and inspected, we will process your refund within 7 business days.
  • Refunds will be credited to your original payment method.
  • Note: While our store displays prices in EUR (Shopify default), the final transaction and refund will be processed in the equivalent value of your local currency (AUD).

5. Package Guarantee & Order Protection

We provide a comprehensive "Package Guarantee" for every order to ensure a worry-free shopping experience:

  • Missing Packages: If your order has not arrived within 45 days, please contact us for a priority investigation. We will offer a reshipment or a full refund.
  • Defective Items: Any quality concerns must be reported within 30 days of delivery to be eligible for a resolution under our guarantee.

6. Order Cancellations

If you need to cancel your order, please contact support@ausjersey.com immediately. Once an order has entered the processing phase (usually 2–4 business days), we may be unable to cancel or modify it.