Refund Policy

Australian Consumer Law

Nothing in this policy excludes rights or remedies that cannot be excluded under the Australian Consumer Law. If goods are faulty, damaged, materially different from their description or otherwise fail a consumer guarantee, contact us so we can assess an appropriate remedy.

Change-of-mind requests

For eligible non-personalised items, contact support@ausjersey.com within 30 days of delivery. Items must be unworn, unwashed, unused, with tags attached and in their original packaging. Approval is required before sending anything back; return instructions and the applicable return address will be supplied by support.

Personalised and customised items

Items made with a custom name, number, badge or other personalisation are not eligible for change-of-mind return or exchange. This does not affect remedies for faulty goods or an error by us. Please review spelling, numbers and selected options carefully before ordering.

Incorrect, damaged or faulty items

Email us promptly with the order number, a description of the issue, and clear photographs of the item, packaging and shipping label where relevant. Keep the item and packaging until the assessment is complete.

Refunds

Approved refunds are returned to the original payment method. After we issue a refund, banks and payment providers commonly require 5–10 business days to display it. Original shipping charges and return costs are handled according to the reason for return and applicable law.

Contact

Email: support@ausjersey.com
Website: ausjersey.com